Terms of Service
Last updated August 14, 2026
1. What this service is
RentPup LLC ("RentPup," "we," or "us") operates RentPup, a compliance tracking service for Cleveland rental property owners. We research public City of Cleveland records and help you track and stay on top of your compliance status across your portfolio. RentPup is not a law firm, does not provide legal advice, and does not submit filings or applications to the City of Cleveland on a client's behalf.
2. Accuracy of information
Search results and reports reflect public City of Cleveland records as of the date shown, plus any manual research completed at that time. Public records can be incomplete, delayed, or incorrect. We do not guarantee compliance status and are not liable for decisions made in reliance on a report without independent verification.
3. Client services and fees
The Free plan tracks up to 1 property at no cost. Compliance Plus is billed at $14 per tracked property per month (or $140 per property billed annually), covering up to 3 units on that property; each unit beyond that is billed at $3 per month (or $30 per year). Billing is processed by Stripe and scales automatically with the number of properties and units in your portfolio. Upgrading from Free to Compliance Plus is instant and self-serve: checkout runs through Stripe immediately, with no review step first. Concierge pricing is negotiated directly. Downgrades, cancellations, and moving to or from Concierge are requested from your account settings and confirmed by a real person before anything changes. Payments are non-refundable, including for partial billing periods: canceling or downgrading stops future charges but does not refund the period already paid for. The same rule applies per property: removing a property from your account stops its tracking immediately, but its charge continues through the end of the current billing period and is not refunded or credited in part. Adding a property or unit mid-period adds a prorated charge for the remainder of the current billing period, collected with your next invoice, as disclosed and accepted at the time you add it.
4. Local Agent in Charge service
Local Agent in Charge is not currently available for self-serve signup; it is waitlisted. When it becomes available, it is governed by a separate, signed Service Agreement (not these Terms), which requires an application and operator approval before the service begins or any billing is activated.
5. Limitation of liability
The service is provided "as is," without warranties of any kind, express or implied. To the maximum extent permitted by law, RentPup is not liable for any indirect, incidental, or consequential damages arising from use of the service, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.
6. Contact
Questions about these terms, see the Contact page. Notices in writing can be sent to RentPup LLC, 815 Superior Ave. East, Suite 1618, Cleveland, OH 44114.