Local Agent in Charge Service Agreement
Last updated August 14, 2026
Local Agent in Charge is not yet open for signup — it's currently waitlisted. This agreement describes the terms it will operate under once available; no one is bound by it today.
Scope of the role
The Local Agent in Charge (LAIC) is the person or entity the City of Cleveland recognizes as authorized to receive notices, respond to code enforcement matters, and act as the point of contact for a property under Cleveland Codified Ordinances Chapter 365, on behalf of an owner who does not reside in Cuyahoga County or a contiguous county. The LAIC does not take on ownership, property management, or financial responsibility for the property — the role is limited to serving as the designated contact and liaison with the City.
Right of refusal
We may decline or terminate an LAIC designation for any property at our discretion, including after repeated unresolved violations, non-payment, or an owner's failure to respond to matters requiring their attention. If we terminate an active designation, we'll give written notice and reasonable time to name a replacement agent before our designation ends.
Indemnification
The owner agrees to indemnify and hold harmless the designated Local Agent in Charge from claims, damages, fines, or liability arising from the condition of the property or the owner's own acts or omissions, except where caused by the agent's own gross negligence or willful misconduct. This does not expand the agent's role beyond the designated contact described above.
Approval process
This service is not self-serve. Every LAIC engagement requires an application, operator review and approval, and a signed copy of this agreement before the service begins or any billing is activated.
Fees and refunds
LAIC fees are quoted per engagement and confirmed in writing before billing begins. Payments are non-refundable, including for partial billing periods: ending a designation stops future charges, but the current period's charge continues through the end of that billing period and is not refunded or credited in part. Adding a property or service mid-period adds a prorated charge for the remainder of the current billing period, collected with the next invoice, as disclosed and accepted at the time it is added.
Term and termination
This agreement stays in effect for as long as the LAIC designation is active for the property, and renews automatically alongside the underlying registration. Either party may terminate with 30 days' written notice, or we may terminate immediately under Right of Refusal above.